introduction

All transportation operated by Black Sands Adventure Company LLC d/b/a Top of the World Tours [Hereafter referred to as "Top of the World Tours"] is subject to the following Terms of Service (“Terms”). By agreeing to these Terms, you acknowledge and agree to be bound by the conditions of use listed below, and any future revisions and additions, as published at: totwt.com/terms

By agreeing to these terms of service, you also confirm that you understand how our service works. 

safety

Seatbelts are provided for customer safety. Top of the World Tours requires customers to wear safety belts while inside the vehicle, but it is the customer’s responsibility to ensure the seatbelt is securely fastened, as required by law. Operators reserve the right to refuse service to parties out of compliance with applicable laws. To review the safety belt laws for the area in which you will be traveling please visit the Insurance Institute for Highway Safety website.

Luggage

Customer is responsible for properly specifying the correct amount of luggage he or she intends to bring onto the vehicle during reservation. Failure to specify in advance may result in additional fees or the need for an additional vehicle, or the inability of the company to service the reservation.

Customers traveling with valuables, priceless items, and prescription drugs should keep these items in their possession during the course of the trip. 

luggage restrictions

For each passenger, at no extra cost, the following is accepted on board the vehicle:

  • 1 checked luggage piece, such as standard suitcases and large duffel bags weighing 50 pounds or less each; and
  • 1 carry-on item, such as purses, laptop cases, briefcases, small suitcases, and backpacks.

Larger items will be stowed in the rear storage area of the vehicle for the safety of all passengers.

lost items

Passengers are responsible for their own luggage and any items placed by themselves or Top of the World Tours representatives in the van. Top of the World Tours assumes no liability in the event of damage, loss or theft of any such property and will not be responsible for losses incurred, including but not limited to, loss of future profit, potential income, and additional expenses or losses incurred as a result of lost or stolen baggage or personal property.

Top of the World Tours and its operators are also not liable for lost items left behind in the vehicle by a customer. However, Top of the World Tours does want to help customers reunite with lost items whenever possible. If an item is lost, Top of the World Tours recommends the customer immediately contact us.

Returning left behind or found items may incur delivery and/or shipping charges to the recipient.

Damaged items

Normal wear and tear to personal items is typical of the handling process during transportation. Transporting large items, such as luggage, may result in scratches, dings, and nicks. Top of the World Tours and its operators are not responsible for damages such as broken pull handles/straps, broken wheels or feet, or damages that are incurred as a result of over-packing, items packed improperly, or fragile items.

It is the customer’s responsibility to ensure any belongings kept with customer in the main seating compartment of the vehicle are securely packed and fastened, and that any breakable items are protected while using the service.

Customer must report significant damage to any personal items during use of the service immediately to our team members. In the event Top of the World Tours determines the item was not treated with reasonable care and chooses to offer reimbursement for an item, the value of reimbursement is not to exceed $250.00 per passenger unless local regulations deem otherwise. Top of the World Tours reserves the right to inspect the item and determine the type and amount of reimbursement, if any, based on damages.

smoking

Smoking is not permitted in any of our vehicles.

travel time & delays

Top of the World Tours and its partners are not responsible for significant delays in anticipated arrival due to traffic, weather, or road conditions, or any other unforeseen circumstances. Under such conditions, Top of the World Tours reserves the right to cancel and refund reservations in advance of the scheduled pickup.

Travel Times

Unlike direct transportation, shared ride travel typically takes longer as customers wait for fellow passengers to load or unload. In addition to being affected by other passengers sharing the ride, travel time is dependent on geography, weather condition, time of day, and traffic conditions. Because of these variables, we cannot provide an exact travel time.

Service Advisories

At times there may be delays and changes to normal operations due to severe weather and traffic incidences. Whenever possible, Top of the World Tours will post information to website, or other forms of communication, to notify customers in advance.

user error

Customer is responsible for providing accurate information at time of booking. When he/she provides information for travel, the customer agrees that the information will be accurate. Top of the World Tours is not responsible for mistakes made by customers while using the service, its official websites, or mobile applications.

Confirmation emails are provided at the time of booking to allow customers to review details of their reservation in advance of the reservation.